Customer Service Executive (Mandarin Speaking)

Job Description

Customer Service Executive (Mandarin Speaking)

Shift: Variable shifts, including nighttime hours

Requirements:

Fluent in Mandarin
Strong written and verbal communication skills in Mandarin
Customer service experience preferred
Ability to work effectively in a team
Adherence to SOPs and guidelines
Problem-solving skills
Availability for night shifts

Responsibilities:

Respond to customer inquiries on Meta platforms
Provide timely and accurate assistance
Follow SOPs for responses
Maintain customer records
Collaborate with the team
Adhere to quality standards
Escalate complex issues as needed

Benefits:

Competitive salary
Shift differentials for nighttime work
Training and professional development opportunities
Friendly and dynamic work environment

Job Details