Customer Service

Job Description

1) Handle customer message and call enquiries promptly and efficiently
2) Acknowledging customer inquiries and provide solutions to solve customer problems quickly.
3) Understanding customer complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
4) Keep records of customer interactions, process customer accounts and file documents
5) Follow communication procedures, guidelines and policies
6)To be constantly guided by company's service standards.
7) To assist on all assigned duties and any other ad hoc duties.

Job Details