Customer Onboarding Officer
RM 2 000 - 2 200 per month
About your role:
We are looking for a Customer On-boarding Officer who will liaison between our company & its current & potential customers. The person will be responsible for providing product information to prospective customer & also help in solving customer issues, complaints & inquiries; keeping customer satisfaction at the core of every decision & behavior.
We are looking for a Customer On-boarding Officer to update & maintain information on our company databases & computer systems.
Customer On-boarding Officer responsibilities include collecting & entering information in databases and maintaining accurate records of valuable company information. Our ideal candidate has essential data entry skills, like fast typing with an eye for detail and familiarity with spreadsheets & online forms. You will work with a team and report to a Team Leader. Previous experience as Operations, data entry or similar position will be considered an advantage.
Ultimately, a successful Customer On-boarding Officer will be responsible for maintaining accurate, up-to-date and use-able information in our systems.
About the company:
Instapay is a Fintech startup, started by ex-bankers. Its core product is an e-wallet plus pre-paid Mastercard, specially designed to enhance payroll management of businesses that employ unbanked blue-collar workers. It aims to promote financial inclusion of the under-banked/ unbanked migrant worker. Since its launch last year, it is getting a very positive market response & is scaling up rapidly. It has a young work team, promotes a fair & open work culture, where all employees get a chance to contribute.
Help set up new customer accounts; check that the data provided by the customer is accurate & complete & then create the account in the system Conduct checks whether customer’s credentials match with AML, OFAC Sanctions and PEP.
Ensure that all customer record filing is complete & up to date
Visit customer worksite to onboard new customers as & when required. This may require a few days of travel in a month (within Malaysia)
Ensure customer data and records is kept confidential
To work in a team environment and support other functions when required.
Possess at least Diploma & above in any field
Minimum 1 year working experience in a customer service / operations / administrative role
Proficient in English and Bahasa Melayu (knowing other languages will be an advantage)
Experience with basic MS Office and computer skills
Good typing speed & accuracy
Ability to multi-task, set priorities & manage time effectively
Preferred if candidate possess own transport, has a driving license & willing to travel for on-boarding of customers
We are an equal opportunity employer. Due to the large number of applications, we regret we will not be able to respond to each applicant individually. We will contact only the shortlisted candidates.
Contact : +6019660364
Whatsapp : https://wa.me/60196603644