IT Field SupportRM 1 600 - 2 200 per month
Job Description
⢠Provide onsite and remote technical support to clients in troubleshooting and resolving of laptop, desktop PC problems (hardware, software & application) and related peripherals (printer, scanner etc).
⢠Perform installation, setup, configuration, migration, upgrading and maintenance of laptop, desktop PC (hardware, software & application), related peripherals (printer, scanner etc) and software such as OS, Microsoft, Lotus Notes and other proprietary software.
⢠Perform regular onsite Preventive Maintenance according to prescribed work scope. ā¢Work as a team to plan and execute IT projects (i.e. rollouts, upgrades, migration etc) within deadlines given.
⢠To deliver timely services according to the requirements and meet the service level agreement (SLA).
⢠Maintain high level of customer satisfaction with a polite, efficient, well presented and timely service.
⢠Support IT hardware & Software i.e. desktop, monitor, phones relocation and setup hardware
⢠Identify hardware issue, report and change using provided hardware.
Requirements:
⢠Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
⢠With 1 - 2 years working experience in related field, fresh graduates/Entry level applicants with good learning attitude will also be considered.
⢠Experience in troubleshooting of MS Office, MS Windows, Lotus Notes and basic networking
⢠Good technical knowledge and capability for onsite repair of common IT equipment with high confidence in troubleshooting IT related issues.
⢠Effective oral and written communication skills, must be fluent in English and Bahasa Malaysia.
⢠Customer oriented, courteous, neat appearance and good presentation.
⢠Ability to prioritize and is self-motivated.
⢠A team player while able to work with minimum supervision and take on full responsibility for assigned tasks.
⢠Own car or motorbike with a valid license is essential. Work Location, Menara IQ, TRX and Lebuh Ampang, Kuala Lumpur
⢠You may also need to travel around Klang Valley as when require (Transport claim provided)
⢠Staggered Working hours: ā¢8.00 a.m. to 5.00 p.m, 9.00am to 6.00pm, 10.00 am to 7.00pm (Mon to Fri) / 8.30 a.m. to 1.00 p.m. (Sat, Alternate). ā¢
⢠Candidates which can start immediately will be an added advantage