Restaurant / Cafe Manager

Job Description

A cafe manager oversees all aspects of a cafe's daily operations, including hiring and training staff, managing inventory, ensuring quality customer service, maintaining cleanliness, monitoring finances, and implementing strategies to maximize profitability, all while upholding the cafe's brand standards and ensuring compliance with regulations.
Key responsibilities of a cafe manager:

Staff Management:
• Recruit, hire, and train new staff members.
• Create and manage employee schedules.
• Conduct performance evaluations and provide feedback.
• Address employee concerns and resolve conflicts.

Operations Management:
• Oversee daily operations of the cafe, ensuring smooth service flow.
• Monitor inventory levels and place orders for supplies.
• Manage food and beverage costs to optimize profit margins.
• Implement and maintain quality control standards for food and beverage preparation.
• Ensure compliance with health and safety regulations.

Customer Service:
• Foster a positive and welcoming atmosphere for customers.
• Resolve customer complaints and address issues promptly.
• Build customer loyalty through personalized service.

Financial Management:
• Track sales and revenue data.
• Analyze financial reports to identify areas for improvement.
• Manage budgets and cost controls.
• Monitor cash handling procedures.

Marketing and Promotion:
• Develop and execute marketing strategies to attract new customers.
• Manage social media presence and online marketing campaigns.
• Create and update menus with seasonal offerings.
• Required skills for a cafe manager:
• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• Detail-oriented with strong organizational skills
• Ability to multitask and prioritize effectively
• Knowledge of food and beverage preparation standards
• Proficiency in POS systems and inventory management
• Basic financial literacy and budgeting skills
• Customer service focus

Job Details