Female Spa Receptionist

Welcome and attend to guests in a friendly and professional manner.
Handle spa reservations, appointments, walk-ins, and customer enquiries.
Explain spa treatments, packages, facilities, and promotions to guests.
Manage check-in and check-out procedures for spa guests.
Handle payments, receipts, and basic cashier duties.
Answer phone calls, WhatsApp messages, and other customer enquiries.
Maintain accurate records of bookings, guest information, and daily transactions.
Coordinate with therapists and other departments to ensure smooth daily operations.
Maintain cleanliness, organization, and professional appearance of the reception area.
Assist with daily administrative tasks and preparation of reports when required.
Handle customer feedback and complaints professionally and escalate issues to management when necessary.
Promote spa services, packages, and other facilities where appropriate.
Perform other duties related to spa operations as assigned by management.

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