Operations Manager

EMPLOYMENT HISTORY

Administrative & Operations Manager – Sugam Karnatica Arts Academy Sdn Bhd, Petaling Jaya
Oct 2018 – Present 
Oversee administrative operations, student affairs, and data management. Manage supplier coordination, inventory control, and fee collection. 
Plan and conduct internal projects and cultural events. 
Provide logistics and customer service support ensuring operational efficiency. 
Supervise facility maintenance and liaise with contractors for upkeep and improvements.

Production & Operation Manager – COL Shutters Sdn Bhd, Batu Caves
Dec 2014 – Jun 2018
Led production teams ensuring ISO 9001 compliance and quality output.  Planned and managed production schedules and resource allocation.  Conducted internal audits and implemented corrective actions. 
Improved interdepartmental coordination for timely delivery and customer satisfaction. 
Maintained product traceability systems and ensured smooth material flow.

Business Development Executive – COL Shutters Specialist Sdn Bhd, Batu Caves
Jan 2014 – Nov 2014
Developed and executed sales strategies for local and international markets.  Built and maintained relationships with key clients and partners.
Handled shipping, export arrangements, and organized promotional events.
Performed market research and coordinated marketing campaigns.

Customer Care Consultant – Maxis Communications Bhd, Bandar Sunway
Mar 2012 – Nov 2013
Delivered excellent customer service and resolved client issues efficiently.  Handled product upselling and cross-selling to achieve performance targets.  Maintained strict adherence to confidentiality and complaint handling procedures.