1. Guest Check-In and Check-Out:

- Greet guests warmly upon arrival and assist them with the check-in process, ensuring all required information is obtained.

- Provide guests with information about hotel amenities, policies, and services.

- Ensure guest requests (e.g., room preferences, extra towels, etc.) are noted and met.

2. Reservations Management:

- Take and confirm reservations via phone, email, or in-person.

- Update and maintain the reservation system to reflect current availability.

- Assist guests with room bookings, cancellations, and changes to their reservations.

3. Guest Assistance and Inquiries:

- Answer phone calls promptly and professionally, addressing guest inquiries or transferring calls as needed.

- Provide guests with information on local attractions, dining, and transportation.

- Handle guest complaints or concerns promptly and efficiently, aiming to resolve issues in a timely and courteous manner.

4. Billing and Payments:

- Process guest payments (cash, credit card, etc.) in accordance with hotel procedures.

5. Administrative Tasks:

- Complete daily check-in/check-out forms, guest registration cards, and other required paperwork.

- Maintain an accurate record of hotel occupancy and availability.

- Prepare reports related to hotel occupancy, revenue, and guest feedback as required.

Opus Hospitality Sdn Bhd

Front Office Assisant

Entire Malaysia

Johor

Kedah

Kelantan

Kuala Lumpur

Labuan

Melaka

Negeri Sembilan

Pahang

Penang

Perak

Perlis

Putrajaya

Selangor

Sabah

Sarawak

Terengganu

All Perlis

Arau

Kaki Bukit

Kangar

Kuala Perlis

Padang Besar

Pauh

Seriab

Simpang Ampat

Titi Tinggi

Utan Aji

Others

All Kedah

Alor Setar

Alor Merah

Anak Bukit

Ayer Hitam

Baling

Bandar Baharu

Bukit Kayu Hitam

Changlun

Guar Chempedak

Gurun

Jitra

Karangan

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Kodiang

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Kota Setar

Kuah

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Pendang

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Pinang Tunggal

Langkawi

Semeling

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Simpang Empat

Sungai Lalang

Sungai Pasir

Sungai Petani

Tawar

Tikam Batu

Teloi Kiri

Temin

Ulu Melaka

University Utara

Bedong

Langgar

All Penang

Air Tawar

Alma

Ayer Itam

Bagan Ajam

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Bagan Lalang

Balik Pulau

Bandar Perda

Batu Ferringhi

Batu Kawan

Batu Maung

Batu Uban

Bayan Baru

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Berapit

Bertam

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Bukit Minyak

Bukit Tambun

Bukit Tengah

Butterworth

Gelugor

Georgetown

Gertak Sangul

Greenlane

Jawi

Jelutong

Juru

Kubang Semang

Mak Mandin

Minden Heights

Nibong Tebal

Pauh Jaya

Paya Terubong

Penaga

Penang Hill

Penanti

Perai

Permatang Kuching

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Persiaran Gurney

Prai

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Raja Uda

Relau

Scotland

Seberang Jaya

Seberang Perai

Sungai Ara

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Tanjong Tokong

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Tasek Gelugor

Teluk Bahang

Teluk Kumbar

Valdor

All Kelantan

Ayer Lanas

Bachok

Badang

Baung

Cherang Ruku

Dabong

Gua Musang

Jeli

Kem Desa Pahlawan

Kemumin

Ketereh

Kok Lanas

Kota Bharu

Kuala Balah

Kuala Krai

Kubang Kerian

Machang

Melor

Padang Enggang

Pasir Mas

Pasir Puteh

Pendek

Pengkalan Chepa

Peringat

Pulai Chondong

Rantau Panjang

Selising

Tanah Merah

Tawang

Telok

Temangan

Tiong

Tumpat

Wakaf Baru

All Terengganu

Banggul

Besut

Binjai

Bukit Payung

Cabang Tiga

Caluk

Cenering

Chukai

Dungun

Hulu Terengganu

Kemaman

Kerteh

Kijal

Kuala Ibai

Kuala Paka

Kuala Terengganu

Marang

Paka

Opus Hospitality Sdn Bhd

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