Stay Safe from Scams
Tips to buy and sell safely on Mudah.my
Stay alert & learn more about common scamming patterns!
Agent / Courier Fee Scam
Be cautious of scammers requesting fees to facilitate transactions or release payments.
Do's
Don'ts
Be cautious before making payments to buyers, even if they display payment confirmation emails from their bank.
Only trade locally - do not fall for stories about buyers being away or overseas.
Meet face-to-face in a safe, public location like a shopping mall or nearby petrol station.
Watch out for 'Too Good to be True' offers. If the offer seems too good to be true, please check with our Customer Service team or report / block the user.
Use the Mudah.my in-app chat for safe and secure communication with buyers or sellers.
Stay calm and ignore the scammer if they threaten to report you to the authorities. You may also block them to prevent them from contacting you.
Never make upfront transactions that require payments through an agency or courier fees.
Verify suspicious bank account numbers with CCID for assurance.
Verify suspicious bank account numbers with CCID for assurance.
Common Scam Tactics
Step 1
Scammer will obtain the seller's number from ads and reach out via unofficial platforms, like WhatsApp or SMS.
Step 2
Scammer will pretend to be interested by asking if the item is still available.
Step 3
Scammer will agree to proceed with online payment, and request information such as email and bank account details.
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Step 4
Scammer will generate a dummy email to show successful payment to the seller, and ask for an agent fee to process the transaction.
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Step 5
Scammer will send 'payment confirmation proof' to the 'buyer'. Seller will then pay the agent fee as instructed.
Step 6
As soon as the agent fee payment is received, the scammer will cut off all communication with the seller.
Mudah.my Fake Staff Scam
Beware of scammers impersonating as Mudah.my staff to verify your profile / chat and authorise payments via unofficial channels.
Do's
Don'ts
Write to us at abuse@mudah.my if you encounter or suspect phishing incidents related to your account.
Never share your private information with anyone.
Mudah.my staff will never verify profiles, chat, or authorise payments through unofficial channels.
Mudah.my staff will never verify profiles, chat, or authorise payments through unofficial channels.
Use the Mudah.my in-app chat for safe and secure communication with buyers or sellers.
Avoid communicating through unofficial channels. Mudah.my staff will never contact users via unverified platforms or channels.
If you receive a message claiming to be from Mudah.my or are unsure of its authenticity, please reach out to our Customer Service team for verification.
If you receive a message claiming to be from Mudah.my or are unsure of its authenticity, please reach out to our Customer Service team for verification.
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Vehicle Scam
Beware of scammers requesting for an upfront deposit.
Do's
Don'ts
Use the Mudah.my in-app chat for safe and secure communication with buyers or sellers.
Avoid making payments if sellers request upfront fees through Telegram, WhatsApp, WeChat, SMS, or any suspicious links.
If it is a meet-up / COD, always inspect the item's condition on site before paying.
Watch out for 'Too Good to be True' offers. If the vehicle is significantly under-priced, it might not be similar to the condition listed in photos.
Avoid making payments if the bank account name differs from the company's name, such as a personal account instead of a company account.
Verify suspicious bank account numbers with CCID for assurance.
Verify suspicious bank account numbers with CCID for assurance.
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Property Scam
Beware of scammers posting 'too good to be true' advertisements and asking for advance payment.
Do's
Don'ts
Meet the landlord in person and inspect the property thoroughly before transferring any payments.
Visit the property / verify the details with a trusted professional before making any payments.
Avoid revealing any financial information before making or accepting a purchase.
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Payment & Other Scams
Beware of scammers posting 'too good to be true' advertisements and asking for advance payment.
Do's
Don'ts
Use the Mudah.my in-app chat for safe and secure communication with buyers or sellers.
Meet face-to-face in a safe, public location like a shopping mall or nearby petrol station.
Avoid feeling pressured to make an advance payment to hold or book the item.
Verify suspicious bank account numbers with CCID for assurance.
Verify suspicious bank account numbers with CCID for assurance.
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