Stay Safe from Scams
Tips for Safe Buying and Selling With Mudah.my
Learn More About Common Scamming Patterns.
Agent / Courier Fee Scam
Beware of Scammers Requesting Agent Fee to Process International Transaction and Release Payment.
Do's
Don'ts
Mudah.my strongly advises to be cautious before making payments to any International Buyer, even if they display payment confirmation emails from their bank.
Only trade locally - do not fall for stories about Buyers being away.
DO NOT make transactions that require payments through agency or courier fee.
Meeting face-to-face with the buyer personally and exchanging your item for money. Use a safe location to meet.
Watch out for ‘Too Good to be True’ offers from Buyers. If the ad seems suspicious, report / block the user.
Mudah.my recommends users to use our in-app chat for all communications.
DO NOT panic. Ignore the threats. The scammer may threaten to report the seller to the authorities.
Here’s the common process that a Scammer would use:
Step 1
Scammer will obtain Seller’s personal number from ads and reach out via unofficial platforms like Whatsapp or SMS.
Step 2
Scammer will pretend to be interested by asking if the item is still available.
Step 3
Scammer will agree to proceed with online payment and request information such as email and bank account details.
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Step 4
Scammer will generate a dummy email to show successful payment to the Seller, and then ask for a small agent fee to process the transaction.
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Step 5
Scammer will send payment confirmation proof to user on Whatsapp. Seller will then proceed to pay the agent fee as instructed.
Step 6
As soon as agent fee payment is received, Scammer will cut off all communication with Seller.
Mudah.my Fake Staff Scam
Beware of Scammers Impersonating as Mudah.my Staff to Verify Buyer’s Profile / Chat and Authorize Payments via Unofficial Channels.
Do's
Don'ts
Please write to us at abuse@mudah.my if you encounter or suspect "Phishing" incidents related to your account.
DO NOT reveal your private information to anyone. Mudah.my staff will NEVER verify any buyer’s profile / chat and authorize any payments via unofficial channels.
Mudah.my strongly advises all buyers to use our in-app chat for all communications.
DO NOT communicate through unofficial channels. Mudah.my staff will NEVER reach out to users through other platforms or channels.
Contact official Mudah.my at 03-2712-3225 or visit Mudah Help Center for assistance
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Vehicle Scam
Beware of Scammers Requesting for an Upfront Deposit.
Do's
Don'ts
Mudah.my strongly advises all buyers to use our in-app chat for all communications.
DO NOT proceed with fee payment if Sellers request for an upfront fee through WhatsApp/WeChat/SMS or link.
If it is a meet-up/COD, always inspect item condition on site before paying.
Watch out for ‘Too Good to be True’ offers. If the vehicle is significantly under-priced, it might not be similar to the condition listed in photos.
DO NOT make payment if you notice the bank account name is not the same as the company name, don’t make payment. Eg: personal account rather than company account.
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Property Scam
Beware of Scammers Posting ‘Too Good To Be True’ Advertisements and Asking for Advance Payment.
Do's
Don'ts
Meet the landlord in person and inspect the property thoroughly before transferring any payments.
Connect with previous tenants of the property and request for their genuine opinion.
DO NOT reveal any financial information before making or accepting a purchase.
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Payment & Other Scam
Beware of Scammers Posting ‘Too Good To Be True’ Advertisements and Asking for Advance Payment.
Do's
Don'ts
Mudah.my strongly advises all buyers to use our in-app chat for all communications.
Meeting face-to-face with the buyer personally and exchanging your item for money. Use a safe location to meet.
DO NOT feel pressured by the buyer into sending an advance payment to hold / book the item.
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