Quality Assurance (QA) - Senior Executive / Head

• Lead and maintain the Company's Quality Management System (QMS) in compliance with ISO 9001:2015.
• Ensure all products meet customer specifications and quality standards.
• Conduct product inspections and laboratory testing throughout the manufacturing process.
• Investigate quality issues and non-conforming products, perform Root Cause Analysis (RCA), and implement Corrective and Preventive Actions (CAPA).
• Handle customer quality enquiries, complaints, returned products and coordinate corrective actions.
• Monitor the quality of incoming raw materials and work with suppliers to resolve quality issues.
• Prepare daily and monthly quality reports, analyse quality trends and recommend continuous improvements.
• Lead, supervise and develop the QA team comprising QC Inspectors, including work planning, coaching and performance monitoring.
• Participate in customer, supplier and external quality audits, and coordinate follow-up actions.
• Work closely with Production, Technical, Purchasing and Warehouse departments to improve product quality and manufacturing efficiency.
• Be willing to travel within Terengganu, Kelantan and Selangor to support customer visits, quality investigations and technical discussions.