Service Advisor Automotive

~Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Systems
~Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
~Able to provide detailed explanations on jobs to be carried out on vehicles.
~Provide a detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
~Ability to advise customers on the required vital jobs.
~Should have flair for Selling Value-added Services, Service Contracts, and accessories.
~Able to make every effort to resolve Customer Complaints and ensure the customer has a positive ownership experience.
~Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
~Raise special orders for parts not available and follow up and keep customers informed.
~Prepare Invoices on Systems and arrange for Active delivery of vehicles.
~Follow up payments of credit customers and ensure collection within the stipulated time.
~Conduct post-service follow-up to ensure customer satisfaction.