Full job description

Required Skill(s): Require basic experience in export documentation processing and able to learn new thing. 
Preferably Entry Level specialized in Logistics/Freight forwarding or equivalent.

Help manage current customer accounts.

Deal with a high volume of inbound and outbound phone calls.

Maintain relationships with carriers and customers.

Provide exceptional customer service to customers and carriers.
Solve customer and carrier problems and help resolve issues.
Provide shipment quotes for customers and set up shipments as required by customers.

Job Types: Full-time, Fresh or graduate

Perform any other assignments as and when directed by superior/s and comply with the company's rules and regulations.

Manage existing customer accounts and build strong client relationships.

Handle high volume of inbound and outbound calls related to shipments.

Provide shipment quotes and set up bookings based on customer needs.

Confirm shipment details with clients and maintain accurate shipment records.

Make bookings with shipping lines for weekly freight and container movement.

Coordinate with Transport Department for cargo collection and delivery.

Label damaged cargo appropriately and notify concerned parties.

Ensure all relevant documents are submitted to the Documentation Department for declaration and customs clearance.

Prepare and submit Bill of Lading (B/L) documents accurately to shipping lines, Sankhyu Inc. Japan, and other clients.

Provide exceptional service to both customers and carriers.

Troubleshoot and resolve customer and carrier issues.

Perform any additional duties assigned by supervisors.

Adhere to all company policies and procedures.


Benefits:
On-the-job training provided for fresh graduates during a month.

Opportunity to grow within the logistics and freight forwarding industry.

Collaborative and supportive team environment.

resume / CV
please send email to : hr@snk.com.my
Phone : 012-2347151

SNK CARGO LOGISTIC M SDN BHD

Export Documentation Customer Services

Entire Malaysia

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