Accounts Assistant (Receivables)

Position: Accounts Assistant (Receivables)
Department: Accounts / Finance
Reports To: Accounts Executive / General Manager (or as assigned)

KEY RESPONSIBILITIES
• Prepare and issue members' monthly statements and invoices.
• Process payments received (cash, cheque, bank transfer, credit card, QR payment).
• Update members' accounts and maintain accurate receivable records.
• Monitor outstanding balances and overdue accounts.
• Follow up on overdue payments by email or telephone.
• Perform daily receipt posting and bank reconciliation (where applicable).
• Reconcile accounts receivable ledger with the accounting system.
• Prepare ageing reports and monthly AR reports.
• Assist with month-end closing.
• Handle membership deposits, refunds, and credit balances.
• Liaise with the Membership, Front Office, and Finance Departments regarding billing issues.
• Assist with audit schedules and documentation.
• Maintain proper filing and accounting records.

KNOWLEDGE & SKILLS
• Familiarity with Microsoft Office, particularly Excel.
• Knowledge of POS systems and membership software.
• Good troubleshooting and analytical skills.
• Ability to prioritize tasks and meet deadlines.
• Strong communication and interpersonal skills, must be able to converse in English, Malay (Mandarin is additional point).
• High level of integrity and confidentiality.
• Ability to work independently as well as in a team.