Cleaning Supervisor

Cleaning Supervisor

Job Overview
The Cleaning Supervisor is responsible for overseeing daily cleaning operations across assigned sites, ensuring high standards of cleanliness, safety, and client satisfaction. The role involves supervising cleaning teams, coordinating work schedules, conducting inspections, maintaining equipment and inventory, and ensuring compliance with company procedures and contractual requirements.

Key Responsibilities
Operations Management
• Supervise and coordinate daily cleaning activities across assigned sites.
• Plan and manage work schedules for cleaners.
• Reassign tasks and manpower to cover absences and operational needs.
• Conduct daily inspections to ensure work meets quality standards.
• Resolve operational issues and make timely decisions to maintain service levels.
• Prepare and submit daily cleanliness and operational reports.

Team Leadership
• Lead, coach, and motivate cleaning staff and team leaders.
• Provide guidance and support to team members.
• Identify training needs and conduct on-the-job training.
• Ensure all staff understand and comply with service standards and work procedures.
• Promote effective communication and teamwork.

Client Relations
• Liaise with clients on site requirements and service expectations.
• Build and maintain positive customer relationships.
• Handle customer complaints, feedback, and service-related issues professionally and promptly.

Compliance & Safety
• Monitor compliance with cleaning procedures, workplace safety regulations, and contractual specifications.
• Ensure all cleaning activities are performed safely and efficiently.
• Conduct regular site inspections to maintain service quality and safety standards.

Equipment & Inventory Control
• Inspect and maintain cleaning equipment to ensure safe operation.
• Monitor stock levels of cleaning chemicals, consumables, and equipment.
• Reorder supplies as required to ensure uninterrupted operations.

Requirements
• Experience in cleaning operations, housekeeping, facilities management, or a similar supervisory role.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities and work independently.
• Customer-focused with good interpersonal skills.
• Knowledge of workplace safety and cleaning best practices.
• Ability to perform cleaning duties when required.

Benefits
• Career growth and development opportunities.
• Supportive work environment.
• Competitive salary and benefits package.