Debt Recovery Officer / Pegawai Pemulihan Kredit

Job Responsibilities
Handle outbound and inbound calls to customers regarding overdue accounts and outstanding payments.
Negotiate and arrange suitable repayment plans with customers.
Follow up on payment commitments and update account statuses accordingly.
Ensure all collection activities are conducted professionally and in compliance with company policies and guidelines.
Maintain accurate records of customer interactions, payment arrangements, and collection activities.
Respond promptly to customer enquiries relating to account balances and payment matters.
Liaise with internal departments to resolve disputed, complex, or problematic accounts.
Achieve monthly collection and recovery targets set by the company.

Requirements
Good communication and negotiation skills in both Bahasa Malaysia and English.
Experience in debt collection, credit recovery, or a related field is preferred.
Ability to work independently and perform well under pressure.
Basic computer literacy, including Microsoft Excel, Word, and Email.
Positive attitude, self-disciplined, and results-oriented.
Strong problem-solving and customer service skills.

Salary & Benefits
Competitive Basic Salary (Negotiable based on experience and qualifications)
Attractive Incentive & Commission Scheme
Quarterly Performance Reward
EPF, SOCSO & EIS Contributions
Annual Leave & Medical Leave
Training and Continuous Support Provided
Friendly and Supportive Working Environment

Work-Life Balance
5-day work week (Monday – Friday)
Public Holidays Observed
No expectation to work after office hours or on weekends
Targets are structured to be achieved during normal working hours, allowing employees to enjoy a healthy work-life balance

Working Hours
Monday – Friday
8:00 AM – 5:30 PM