We are seeking a disciplined, detail-oriented candidate to support our Debt Recovery Operations team. This role involves handling sensitive data, administrative processing, and system updates related to client debt recovery accounts.

Job Scope:
Accurate data entry and maintenance of debtor records
Generate and prepare operational and client reports
Verify and review debtor addresses for mailing purposes
Locate and update debtor contact information
Assist in debtor tracing / skip tracing activities
Prepare and submit account adjustment requests
Update daily operational activities into client systems
Maintain proper documentation, filing, and records
Ensure all work is completed in accordance with SOP and client requirements
Handle confidential information with strict compliance

Requirements:
Minimum Degree in any field
Strong attention to detail and accuracy
Proficient in Microsoft Excel, Word, and Email
Responsible, disciplined, and able to meet deadlines
Comfortable handling repetitive and high-volume data tasks

Salary:
Basic salary + commission (performance-based, explained during interview)

Working Details:
Office-based position
Monday to Friday (8.00am – 5.30pm)
Structured training provided

Falcon Field & Partners Sdn Bhd

Admin Officer

Job Responsibilities
Handle outbound and inbound calls to customers regarding overdue accounts and outstanding payments.
Negotiate and arrange suitable repayment plans with customers.
Follow up on payment commitments and update account statuses accordingly.
Ensure all collection activities are conducted professionally and in compliance with company policies and guidelines.
Maintain accurate records of customer interactions, payment arrangements, and collection activities.
Respond promptly to customer enquiries relating to account balances and payment matters.
Liaise with internal departments to resolve disputed, complex, or problematic accounts.
Achieve monthly collection and recovery targets set by the company.

Requirements
Good communication and negotiation skills in both Bahasa Malaysia and English.
Experience in debt collection, credit recovery, or a related field is preferred.
Ability to work independently and perform well under pressure.
Basic computer literacy, including Microsoft Excel, Word, and Email.
Positive attitude, self-disciplined, and results-oriented.
Strong problem-solving and customer service skills.

Salary & Benefits
Competitive Basic Salary (Negotiable based on experience and qualifications)
Attractive Incentive & Commission Scheme
Quarterly Performance Reward 
EPF, SOCSO & EIS Contributions
Annual Leave & Medical Leave
Training and Continuous Support Provided
Friendly and Supportive Working Environment

Work-Life Balance
5-day work week (Monday – Friday)
Public Holidays Observed
No expectation to work after office hours or on weekends
Targets are structured to be achieved during normal working hours, allowing employees to enjoy a healthy work-life balance

Working Hours
Monday – Friday
8:00 AM – 5:30 PM

Debt Recovery Officer / Pegawai Pemulihan Kredit

Entire Malaysia

Johor

Kedah

Kelantan

Kuala Lumpur

Labuan

Melaka

Negeri Sembilan

Pahang

Penang

Perak

Perlis

Putrajaya

Selangor

Sabah

Sarawak

Terengganu

All Perlis

Arau

Kaki Bukit

Kangar

Kuala Perlis

Padang Besar

Pauh

Seriab

Simpang Ampat

Titi Tinggi

Utan Aji

Others

All Kedah

Alor Setar

Alor Merah

Anak Bukit

Ayer Hitam

Baling

Bandar Baharu

Bukit Kayu Hitam

Changlun

Guar Chempedak

Gurun

Jitra

Karangan

Kepala Batas

Kodiang

Kota Sarang Semut

Kota Setar

Kuah

Kuala Kedah

Kuala Ketil

Kuala Muda

Kuala Nerang

Kubang Pasu

Kulim

Kupang

Lunas

Merbok

Naga Lilit

Padang Serai

Padang Matsirat

Padang Meha

Padang Terap

Pendang

Pokok Sena

Pinang Tunggal

Langkawi

Semeling

Serdang

Simpang Empat

Sungai Lalang

Sungai Pasir

Sungai Petani

Tawar

Tikam Batu

Teloi Kiri

Temin

Ulu Melaka

University Utara

Bedong

Langgar

All Penang

Air Tawar

Alma

Ayer Itam

Bagan Ajam

Bagan Jermal

Bagan Lalang

Balik Pulau

Bandar Perda

Batu Ferringhi

Batu Kawan

Batu Maung

Batu Uban

Bayan Baru

Bayan Lepas

Berapit

Bertam

Bukit Dumbar

Bukit Jambul

Bukit Mertajam

Bukit Minyak

Bukit Tambun

Bukit Tengah

Butterworth

Gelugor

Georgetown

Gertak Sangul

Greenlane

Jawi

Jelutong

Juru

Kubang Semang

Mak Mandin

Minden Heights

Nibong Tebal

Pauh Jaya

Paya Terubong

Penaga

Penang Hill

Penanti

Perai

Permatang Kuching

Permatang Pauh

Permatang Tinggi

Persiaran Gurney

Prai

Pulau Betong

Pulau Tikus

Raja Uda

Relau

Scotland

Seberang Jaya

Seberang Perai

Sungai Ara

Sungai Bakap

Sungai Dua

Sungai Jawi

Sungai Nibong

Sungai Pinang

Tanjong Tokong

Tanjung Bungah

Tasek Gelugor

Teluk Bahang

Teluk Kumbar

Valdor

All Kelantan

Ayer Lanas

Bachok

Badang

Baung

Cherang Ruku

Dabong

Gua Musang

Jeli

Kem Desa Pahlawan

Kemumin

Ketereh

Kok Lanas

Kota Bharu

Kuala Balah

Kuala Krai

Kubang Kerian

Machang

Melor

Padang Enggang

Pasir Mas

Pasir Puteh

Pendek

Pengkalan Chepa

Peringat

Pulai Chondong

Rantau Panjang

Selising

Tanah Merah

Tawang

Telok

Temangan

Tiong

Tumpat

Wakaf Baru

All Terengganu

Banggul

Besut

Binjai

Bukit Payung

Cabang Tiga

Caluk

Cenering

Chukai

Dungun

Hulu Terengganu

Kemaman

Kerteh

Kijal

Kuala Ibai

Kuala Paka

Kuala Terengganu

Falcon Field & Partners Sdn Bhd

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