Job Responsibilities
Handle outbound and inbound calls to customers regarding overdue accounts and outstanding payments.
Negotiate and arrange suitable repayment plans with customers.
Follow up on payment commitments and update account statuses accordingly.
Ensure all collection activities are conducted professionally and in compliance with company policies and guidelines.
Maintain accurate records of customer interactions, payment arrangements, and collection activities.
Respond promptly to customer enquiries relating to account balances and payment matters.
Liaise with internal departments to resolve disputed, complex, or problematic accounts.
Achieve monthly collection and recovery targets set by the company.

Requirements
Good communication and negotiation skills in both Bahasa Malaysia and English.
Experience in debt collection, credit recovery, or a related field is preferred.
Ability to work independently and perform well under pressure.
Basic computer literacy, including Microsoft Excel, Word, and Email.
Positive attitude, self-disciplined, and results-oriented.
Strong problem-solving and customer service skills.

Salary & Benefits
Competitive Basic Salary (Negotiable based on experience and qualifications)
Attractive Incentive & Commission Scheme
EPF, SOCSO & EIS Contributions
Annual Leave & Medical Leave
Training and Continuous Support Provided
Friendly and Supportive Working Environment

Work-Life Balance
5-day work week (Monday – Friday)
Public Holidays Observed
No expectation to work after office hours or on weekends
Targets are structured to be achieved during normal working hours, allowing employees to enjoy a healthy work-life balance

Working Hours
Monday – Friday
8:00 AM – 5:30 PM

Falcon Field & Partners Sdn Bhd

Debt Recovery Officer / Pegawai Pemulihan Kredit

We are seeking a disciplined, detail-oriented candidate to support our Debt Recovery Operations team. This role involves handling sensitive data, administrative processing, and system updates related to client debt recovery accounts.

Job Scope:
Accurate data entry and maintenance of debtor records
Generate and prepare operational and client reports
Verify and review debtor addresses for mailing purposes
Locate and update debtor contact information
Assist in debtor tracing / skip tracing activities
Prepare and submit account adjustment requests
Update daily operational activities into client systems
Maintain proper documentation, filing, and records
Ensure all work is completed in accordance with SOP and client requirements
Handle confidential information with strict compliance

Requirements:
Minimum Degree in any field
Strong attention to detail and accuracy
Proficient in Microsoft Excel, Word, and Email
Responsible, disciplined, and able to meet deadlines
Comfortable handling repetitive and high-volume data tasks

Salary:
Basic salary + commission (performance-based, explained during interview)

Working Details:
Office-based position
Monday to Friday (8.00am – 5.30pm)
Structured training provided

Admin Officer

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Falcon Field & Partners Sdn Bhd

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