About the Role:

As a Front Desk Officer in a digital property management company specializing in digital property management, you will be responsible for reservation management to enhance guest experience, communicate and coordinate bookings. Your detailed responsibilities will include:

1. Reservation Management

Handle Bookings: Manage all incoming booking inquiries across platforms such as Airbnb, Booking.com, Vrbo, and the company website.
Reservation Accuracy: Ensure 100% accurate data entry of reservations into the Property Management System (PMS) to prevent discrepancies.
Calendar Synchronization: Maintain synchronized availability calendars across all platforms to prevent overbooking.
Policy Adherence: Process 100% of cancellations, refunds, and booking changes in accordance with company policies.
2. Guest Communication

Primary Contact: Serve as the main point of contact for guests before, during, and after their stay.
Personalized Instructions: Provide detailed check-in/out instructions tailored to each property.
Complaint Resolution: Address 100% of guest concerns, complaints, and special requests efficiently and professionally.
3. Coordination with Operations Team

Operational Alignment: Ensure that all booking information is accurately entered into the PMS, allowing the operations team to access real-time schedules.
Special Requirements: Communicate any special guest requirements, such as early check-ins or late check-outs, directly to the operations team when necessary.
Urgent Requests: Coordinate promptly on urgent guest needs during their stay.
4. Sales and Revenue Management

Revenue Optimization: Monitor booking patterns and collaborate with the marketing team to introduce targeted promotions during low-demand periods.
Upselling Opportunities: Promote additional services such as shuttle services, breakfast packages, and extended stays.
5. Crisis Management

Alternative Arrangements: Arrange alternative accommodations for overbooked guests or cancellations due to property issues.
Emergency Protocols: Implement and adhere to clear communication and action plans during crises.
Guest Satisfaction: Ensure trust and satisfaction by handling emergencies empathetically.
6. Review Management and Analytics

Feedback Collection: Actively encourage guests to leave reviews post-stay.
Trend Analysis: Analyze guest reviews and booking patterns to identify areas for improvement and inform strategies.
7. Reporting and Analytics

Comprehensive Reporting: Submit detailed monthly reports on occupancy, revenue, guest feedback, and team performance by the 5th of each month.
Data-Driven Decisions: Utilize analytics to recommend property and process enhancements.
8. Collaboration with Marketing Team

Feedback Integration: Provide guest insights to refine marketing strategies.
Promotional Campaigns: Support the implementation of campaigns targeting low-demand periods.
Benefits:

Competitive salary and performance-based incentives & bonus
Opportunities

Five Senses Experience Suite

Front Desk Officer

Working hours:
5 days per week
From 9.00am to 9.00pm (2 hours break)
Overtime pay will be included
Off days on weekdays
Working location:
Armani Raja Uda KL
Salary range: RM 2,000 to 2,500 (Basic + Overtime + KPI allowance)
Job Scope:
 The Concierge / Bellboy is responsible for delivering warm, professional hospitality support to guests staying at the company’s managed short-term rental and serviced apartment properties. This role ensures smooth guest arrival, check-in, and departure experiences while maintaining a welcoming and well-presented environment at all times.
Key Responsibilities:
Greet and welcome guests upon arrival at the property with a friendly and professional manner.


Assist with carrying, loading, and unloading guest luggage during check-in and check-out.


Escort guests to their units, provide a brief orientation of room features, amenities, and safety instructions.


Assist with VIP guest arrivals — including luggage handling, parking coordination, and special requests.


Support guest parking arrangements, especially for VIP or long-stay guests.


Handle luggage storage or early/late arrival arrangements as required.


Ensure the lobby, driveway, and public areas are neat, organized, and guest-ready at all times.


Assist guests with transportation bookings (Grab, airport transfer, car rental, etc.) and local area information.


Deliver guest items, packages, or amenities upon request.


Coordinate with the Front Office and Housekeeping team to ensure smooth guest movement and service flow.


Report any maintenance, safety, or guest-related issues promptly to the Duty Manager or Guest Service team.


Uphold company hospitality standards, grooming, and service etiquette at all times.



Requirements:
Pleasant personality with a strong sense of guest service and professionalism.


Physically fit to handle luggage and perform light physical tasks.


Basic communication skills in English and Malay (Mandarin or other languages are an advantage).


Able to work on a shift basis, including weekends and public holidays.


Previous experience in hotel, serviced apartment, or hospitality environment preferred.

Concierge / Bellboy

Key Responsibilities

Clean, sanitize, and tidy up guest rooms, bathrooms, corridors, and public areas according to 5-star hotel standards.
Change bed linens, replace towels, and replenish guest amenities.
Dust, vacuum, mop floors, and disinfect high-touch surfaces.
Report any maintenance issues, safety hazards, or lost-and-found items.
Handle laundry, linen, and cleaning equipment properly.
Follow daily cleaning checklists and schedules provided by the supervisor.
Ensure proper use of cleaning materials, chemicals, and tools.
Maintain high standards of hygiene and comply with health & safety regulations.
Assist guests courteously if approached for simple requests.
Perform other housekeeping duties as assigned by management.
Requirements

Previous housekeeping/cleaning experience in hotel or hospitality industry is an advantage.
Physically fit and able to perform manual cleaning tasks.
Attention to detail and ability to follow instructions.
Good time management and organizational skills.
Willing to work on night shifts, weekends, and public holidays.
Job Types: Full-time, Fresh graduate

Benefits:
Dental insurance
Professional development
Vision insurance
Work Location: In person

Housekeeping/Cleaner

Key Responsibilities:
* Conduct routine inspections of premises and equipment to identify and resolve issues.
* Perform general repair and maintenance tasks, including plumbing, electrical, carpentry, painting, and HVAC troubleshooting.
* Respond promptly to maintenance requests and service calls from residents, guests, or management.
* Carry out preventive maintenance programs for all equipment and facilities.
* Install, repair, or replace fixtures, fittings, appliances, and equipment as required.
* Perform deep cleaning of assigned areas, equipment, and facilities as needed to maintain high standards of hygiene and appearance.
* Ensure all tools, supplies, and equipment are maintained in good working order.
* Record and report completed work orders and maintenance activities.
* Liaise with vendors or external contractors for specialized repairs or services.
* Comply with health and safety regulations and company policies at all times.
* Provide support for setup and breakdown of company events or functions as needed.
* Perform any other related duties assigned by the Maintenance Supervisor or Management.
* Report major issues or recurring problems to the Quality Control Manager for follow-up action.
* Support unit refurbishment, renovation, and move-in/move-out processes.
* Respond to emergency maintenance requests as needed, including after-hours support.

Requirements:
* Proven experience as a handyman, technician, or maintenance worker.
* Basic knowledge of electrical, plumbing, carpentry, and mechanical systems.
* Ability to work with minimal supervision and handle multiple tasks.
* Good communication and problem-solving skills.
* Physically fit and able to perform manual tasks.
* Willing to work on shifts, weekends, or public holidays when required.

Technician / Handyman

Entire Malaysia

Johor

Kedah

Kelantan

Kuala Lumpur

Labuan

Melaka

Negeri Sembilan

Pahang

Penang

Perak

Perlis

Putrajaya

Selangor

Sabah

Sarawak

Terengganu

All Perlis

Arau

Kaki Bukit

Kangar

Kuala Perlis

Padang Besar

Pauh

Seriab

Simpang Ampat

Titi Tinggi

Utan Aji

Others

All Kedah

Alor Setar

Alor Merah

Anak Bukit

Ayer Hitam

Baling

Bandar Baharu

Bukit Kayu Hitam

Changlun

Guar Chempedak

Gurun

Jitra

Karangan

Kepala Batas

Kodiang

Kota Sarang Semut

Kota Setar

Kuah

Kuala Kedah

Kuala Ketil

Kuala Muda

Kuala Nerang

Kubang Pasu

Kulim

Kupang

Lunas

Merbok

Naga Lilit

Padang Serai

Padang Matsirat

Padang Meha

Padang Terap

Pendang

Pokok Sena

Pinang Tunggal

Langkawi

Semeling

Serdang

Simpang Empat

Sungai Lalang

Sungai Pasir

Sungai Petani

Tawar

Tikam Batu

Teloi Kiri

Temin

Ulu Melaka

University Utara

Bedong

Langgar

All Penang

Air Tawar

Alma

Ayer Itam

Bagan Ajam

Bagan Jermal

Bagan Lalang

Balik Pulau

Bandar Perda

Batu Ferringhi

Batu Kawan

Batu Maung

Batu Uban

Bayan Baru

Bayan Lepas

Berapit

Bertam

Bukit Dumbar

Bukit Jambul

Bukit Mertajam

Bukit Minyak

Bukit Tambun

Bukit Tengah

Butterworth

Gelugor

Georgetown

Gertak Sangul

Greenlane

Jawi

Jelutong

Juru

Kubang Semang

Mak Mandin

Minden Heights

Nibong Tebal

Pauh Jaya

Paya Terubong

Penaga

Penang Hill

Penanti

Perai

Permatang Kuching

Permatang Pauh

Permatang Tinggi

Persiaran Gurney

Prai

Pulau Betong

Pulau Tikus

Raja Uda

Relau

Scotland

Seberang Jaya

Seberang Perai

Sungai Ara

Sungai Bakap

Sungai Dua

Sungai Jawi

Sungai Nibong

Sungai Pinang

Tanjong Tokong

Tanjung Bungah

Tasek Gelugor

Teluk Bahang

Teluk Kumbar

Valdor

All Kelantan

Ayer Lanas

Bachok

Badang

Baung

Cherang Ruku

Dabong

Gua Musang

Jeli

Kem Desa Pahlawan

Kemumin

Ketereh

Kok Lanas

Kota Bharu

Kuala Balah

Kuala Krai

Kubang Kerian

Machang

Melor

Padang Enggang

Pasir Mas

Pasir Puteh

Pendek

Pengkalan Chepa

Peringat

Pulai Chondong

Rantau Panjang

Selising

Tanah Merah

Tawang

Telok

Temangan

Tiong

Tumpat

Wakaf Baru

All Terengganu

Banggul

Besut

Binjai

Bukit Payung

Cabang Tiga

Caluk

Cenering

Chukai

Dungun

Hulu Terengganu

Kemaman

Kerteh

Five Senses Experience Suite

About Five Senses Experience Suite