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About the Role: As a Front Desk Officer in a digital property management company specializing in digital property management, you will be responsible for reservation management to enhance guest experience, communicate and coordinate bookings. Your detailed responsibilities will include: 1. Reservation Management Handle Bookings: Manage all incoming booking inquiries across platforms such as Airbnb, Booking.com, Vrbo, and the company website. Reservation Accuracy: Ensure 100% accurate data entry of reservations into the Property Management System (PMS) to prevent discrepancies. Calendar Synchronization: Maintain synchronized availability calendars across all platforms to prevent overbooking. Policy Adherence: Process 100% of cancellations, refunds, and booking changes in accordance with company policies. 2. Guest Communication Primary Contact: Serve as the main point of contact for guests before, during, and after their stay. Personalized Instructions: Provide detailed check-in/out instructions tailored to each property. Complaint Resolution: Address 100% of guest concerns, complaints, and special requests efficiently and professionally. 3. Coordination with Operations Team Operational Alignment: Ensure that all booking information is accurately entered into the PMS, allowing the operations team to access real-time schedules. Special Requirements: Communicate any special guest requirements, such as early check-ins or late check-outs, directly to the operations team when necessary. Urgent Requests: Coordinate promptly on urgent guest needs during their stay. 4. Sales and Revenue Management Revenue Optimization: Monitor booking patterns and collaborate with the marketing team to introduce targeted promotions during low-demand periods. Upselling Opportunities: Promote additional services such as shuttle services, breakfast packages, and extended stays. 5. Crisis Management Alternative Arrangements: Arrange alternative accommodations for overbooked guests or cancellations due to property issues. Emergency Protocols: Implement and adhere to clear communication and action plans during crises. Guest Satisfaction: Ensure trust and satisfaction by handling emergencies empathetically. 6. Review Management and Analytics Feedback Collection: Actively encourage guests to leave reviews post-stay. Trend Analysis: Analyze guest reviews and booking patterns to identify areas for improvement and inform strategies. 7. Reporting and Analytics Comprehensive Reporting: Submit detailed monthly reports on occupancy, revenue, guest feedback, and team performance by the 5th of each month. Data-Driven Decisions: Utilize analytics to recommend property and process enhancements. 8. Collaboration with Marketing Team Feedback Integration: Provide guest insights to refine marketing strategies. Promotional Campaigns: Support the implementation of campaigns targeting low-demand periods. Benefits: Competitive salary and performance-based incentives & bonu

A Hotel Marketing Manager drives revenue by maximizing room occupancy and event bookings. They shape the property's brand identity by overseeing digital marketing, social media, public relations (PR), and promotional.