Work Schedule: Sunday to Thursday, plus half day on Saturday

Role summary
The Boatyard Customer Relations & Site Administration Manager is responsible for customer service, front-of-house administration, and smooth day-to-day site coordination for the boatyard. The role combines customer relations with practical administrative oversight, including cash handling, banking, attendance tracking, contractor coordination, and liaison with the local council.

Key responsibilities
•  Manage customer relations for yacht owners, haul-out and launch coordination, contractors, tenants, and marina guests.
•  Handle walk-in and phone enquiries in a professional and timely manner.
•  Resolve customer complaints, service issues, and operational misunderstandings with a practical, service-focused approach.
•  Coordinate closely with yard, maintenance, and management teams to ensure customer requirements are understood and followed up properly.
•  Maintain a high standard of front-office presentation, service quality, and communication.
•  Oversee site administration and office coordination for daily operations.
•  Maintain the site cash book accurately and ensure all receipts, petty cash, and cash transactions are properly recorded.
•  Prepare cash and cheque deposits, manage routine banking, and coordinate with accounts on reconciliations and supporting records.
•  Monitor employee attendance, leave, lateness, and basic timekeeping records, and report issues to management.
•  Maintain records of electricity consumption by tenants, and other services including equipment rental. 
•  Maintain orderly filing and documentation for customer records, contractor files, permits, invoices, attendance records, and operational correspondence.
•  Coordinate and supervise local contractors working on site, including scheduling access, monitoring attendance, confirming completion of works, and ensuring compliance with site rules.
•  Act as a liaison point with the local council and other local authorities for routine operational matters, site issues, permits, inspections, notices, and administrative follow-up.
•  Support management in ensuring the site remains compliant, organized, and responsive to local regulatory and municipal requirements.
•  Assist with procurement coordination, service requests, and general operational administration as needed.

Requirements
•  At least 3–5 years of experience in customer service, office administration, site administration, marina operations, hospitality, or a similar hands-on environment.
•  Experience handling cash books, banking tasks, attendance records, and administrative reporting.
•  Experience coordinating contractors, vendors, or external service providers.
•  Strong communication skills in English and Malay; additional languages are an advantage.
•  Confident dealing with customers, local staff, contractors, and government or council officers.
•  Strong organizational skills, attention to detail, and ability to follow through

NIlam Boatyard

Boatyard Customer Relations & Site Administration

Entire Malaysia

Johor

Kedah

Kelantan

Kuala Lumpur

Labuan

Melaka

Negeri Sembilan

Pahang

Penang

Perak

Perlis

Putrajaya

Selangor

Sabah

Sarawak

Terengganu

All Perlis

Arau

Kaki Bukit

Kangar

Kuala Perlis

Padang Besar

Pauh

Seriab

Simpang Ampat

Titi Tinggi

Utan Aji

Others

All Kedah

Alor Setar

Alor Merah

Anak Bukit

Ayer Hitam

Baling

Bandar Baharu

Bukit Kayu Hitam

Changlun

Guar Chempedak

Gurun

Jitra

Karangan

Kepala Batas

Kodiang

Kota Sarang Semut

Kota Setar

Kuah

Kuala Kedah

Kuala Ketil

Kuala Muda

Kuala Nerang

Kubang Pasu

Kulim

Kupang

Lunas

Merbok

Naga Lilit

Padang Serai

Padang Matsirat

Padang Meha

Padang Terap

Pendang

Pokok Sena

Pinang Tunggal

Langkawi

Semeling

Serdang

Simpang Empat

Sungai Lalang

Sungai Pasir

Sungai Petani

Tawar

Tikam Batu

Teloi Kiri

Temin

Ulu Melaka

University Utara

Bedong

Langgar

All Penang

Air Tawar

Alma

Ayer Itam

Bagan Ajam

Bagan Jermal

Bagan Lalang

Balik Pulau

Bandar Perda

Batu Ferringhi

Batu Kawan

Batu Maung

Batu Uban

Bayan Baru

Bayan Lepas

Berapit

Bertam

Bukit Dumbar

Bukit Jambul

Bukit Mertajam

Bukit Minyak

Bukit Tambun

Bukit Tengah

Butterworth

Gelugor

Georgetown

Gertak Sangul

Greenlane

Jawi

Jelutong

Juru

Kubang Semang

Mak Mandin

Minden Heights

Nibong Tebal

Pauh Jaya

Paya Terubong

Penaga

Penang Hill

Penanti

Perai

Permatang Kuching

Permatang Pauh

Permatang Tinggi

Persiaran Gurney

Prai

Pulau Betong

Pulau Tikus

Raja Uda

Relau

Scotland

Seberang Jaya

Seberang Perai

Sungai Ara

Sungai Bakap

Sungai Dua

Sungai Jawi

Sungai Nibong

Sungai Pinang

Tanjong Tokong

Tanjung Bungah

Tasek Gelugor

Teluk Bahang

Teluk Kumbar

Valdor

All Kelantan

Ayer Lanas

Bachok

Badang

Baung

Cherang Ruku

Dabong

Gua Musang

Jeli

Kem Desa Pahlawan

Kemumin

Ketereh

Kok Lanas

Kota Bharu

Kuala Balah

Kuala Krai

Kubang Kerian

Machang

Melor

Padang Enggang

Pasir Mas

Pasir Puteh

Pendek

Pengkalan Chepa

Peringat

Pulai Chondong

Rantau Panjang

Selising

Tanah Merah

Tawang

Telok

Temangan

Tiong

Tumpat

Wakaf Baru

All Terengganu

Banggul

Besut

Binjai

Bukit Payung

Cabang Tiga

Caluk

Cenering

Chukai

Dungun

Hulu Terengganu

Kemaman

Kerteh

Kijal

Kuala Ibai

Kuala Paka

Kuala Terengganu

Marang

Paka

NIlam Boatyard

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