PayPal Buyer Protection helps Mudah customers recover online payments made with PayPal for eligible items purchased on Mudah. With PayPal Buyer Protection, Mudah customers can now recover payments for goods that they have purchased but did not receive (this protection is known as "item not received").
This means that customers making purchases on Mudah have the added assurance of safety and can shop with even greater peace of mind.
How do buyers purchasing on Mudah qualify for PayPal Buyer Protection?
The Buyer Protection policy from PayPal protects you if you've bought eligible items under these circumstances using PayPal:
What is not covered?
How do I file a dispute and make a claim if I have a problem with my purchase?
To file a dispute
If you face a problem with an item you purchased and paid with your PayPal account, file a dispute in our Resolution Centre within 45 days from the date you paid for your purchase.
Note: When you file a dispute, PayPal will notify both the seller and yourself (the buyer). The seller and buyer can then post messages to each other in the Resolution Centre and amicably attempt at resolving the issue. Please make sure not to post messages which are offensive, discourteous, false, misleading, profane, abusive, threatening or otherwise inappropriate.
To make a claim
Note: For purchases made from a seller outside of your country, it may take longer for the item to arrive. Before you file a dispute or a claim, please make sure to leave adequate time for delivery which could take several weeks, depending on where the seller is located. So sometimes, a simple post to the seller can reassure you that your item is on its way.
Do I get back my claimed amount?
PayPal will review all posted messages to evaluate the claim. If the decision is made in your favor, then the amount will be credited into your PayPal account at least after 7 days.
We wish all Mudah customers a happy and safer shopping with PayPal!
Terms & conditions: PayPal reserves the right to change or discontinue the PayPal Buyer Protection Policy in its sole discretion at any time and without notice.