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Job Responsibilities Handle outbound and inbound calls to customers regarding overdue accounts and outstanding payments. Negotiate and arrange suitable repayment plans with customers. Follow up on payment commitments and update account statuses accordingly. Ensure all collection activities are conducted professionally and in compliance with company policies and guidelines. Maintain accurate records of customer interactions, payment arrangements, and collection activities. Respond promptly to customer enquiries relating to account balances and payment matters. Liaise with internal departments to resolve disputed, complex, or problematic accounts. Achieve monthly collection and recovery targets set by the company. Requirements Good communication and negotiation skills in both Bahasa Malaysia and English. Experience in debt collection, credit recovery, or a related field is preferred. Ability to work independently and perform well under pressure. Basic computer literacy, including Microsoft Excel, Word, and Email. Positive attitude, self-disciplined, and results-oriented. Strong problem-solving and customer service skills. Salary & Benefits Competitive Basic Salary (Negotiable based on experience and qualifications) Attractive Incentive & Commission Scheme Quarterly Performance Reward Attendance Reward EPF, SOCSO & EIS Contributions Annual Leave & Medical Leave Training and Continuous Support Provided Friendly and Supportive Working Environment 5-day work week (Monday – Friday) Working hours: 8:00 AM – 5:30 PM All Public Holidays Observed No field visits or external customer visits required No expectation to work after office hours or on weekends No work-related duties are required outside the stated working hours Targets are structured to be achieved during normal working hours, allowing employees to enjoy a healthy work-life balance. Working Hours Monday – Friday 8:00 AM – 5:30 PM