QA Supervisor, Sales Coordinator

QA Supervisor (RM3500 - RM4000)
✅ Monitor Product Quality
Ensure products meet specified requirements and quality standards.
Inspect products during the production process and before final release.

✅ Manage the QA Team
Supervise and guide QA Inspectors and QA Technicians.
Prepare work schedules and assign daily tasks.

✅ Conduct Quality Audits
Perform internal quality audits.
Ensure compliance with SOPs, GMP, ISO standards, and other applicable requirements.

✅ Handle Customer Complaints
Investigate quality issues reported by customers.
Implement corrective and preventive actions (CAPA).

✅ Prepare Quality Reports
Generate daily, weekly, and monthly quality performance reports.
Analyze defect data and quality trends.

✅ Investigate Quality Issues
Identify root causes using tools such as 5 Why Analysis, Fishbone Diagram, and Root Cause Analysis (RCA).
Work closely with Production and Engineering teams to implement solutions.

✅ Training and Quality Awareness
Conduct quality-related training for employees.
Ensure all employees understand quality requirements and procedures.


Sales Coordinator (RM2200)
✅ Sales Order Management
Process customer orders accurately and efficiently.
Monitor order status and ensure timely delivery.

✅ Customer Support
Respond to customer inquiries and provide product or service information.
Handle customer complaints and coordinate solutions with relevant departments.

✅ Sales Administration
Prepare quotations, work order and sales reports.
Maintain accurate customer and sales records.

✅ Documentation and Record Keeping
Maintain proper filing of sales documents and customer records.
Ensure all sales transactions comply with company procedures.