To lead the operations team and ensure smooth day-to-day operations, achievement of
operational targets, and excellent customer service. The role requires close coordination
with Business Development and Management to ensure operational readiness and
successful execution of business objectives.



Key Responsibilities

-Lead, manage, and support the Operations team to achieve departmental targets
and KPIs.
-Monitor daily operations to ensure tasks are completed accurately and within agreed
timelines.
-Coordinate workload and manpower planning to ensure smooth operations.
Work closely with Business Development and Management to support business
growth initiatives and operational requirements.
-Ensure operational processes are executed efficiently and continuously improved.
-Monitor team productivity, service quality, and turnaround times.
-Identify operational issues and implement solutions to improve efficiency and
customer experience.
-Prepare operational reports and provide regular updates to Management.
-Train, coach, and develop team members to improve performance and capabilities.
-Ensure compliance with internal procedures and service standards.
-Lead and support the execution of new initiatives, projects, and operational
requirements assigned by Management from time to time.

Drive2Thai

Operations Manager

To manage end-to-end insurance operations, including quotation preparation, customer
communication, policy issuance, endorsements, and post-purchase support.

Key Responsibilities:

-Prepare and issue insurance quotations based on customer requirements.
-Contact customers via WhatsApp, phone call, or email to explain quotations,
coverage, and premium details.
-Follow up with customers on quotations, required documents, and policy purchases.
-Process policy issuance, renewals, endorsements, and cancellations.
-Prepare and verify insurance-related documentation and records.
-Provide post-purchase customer support and respond to policy-related enquiries.
-Liaise with insurers and partners on operational matters and customer requests.
-Ensure all transactions are processed accurately and within service timelines.
-Maintain proper records and ensure compliance with internal procedures.
-Undertake any other duties, projects, or responsibilities assigned by Management from time to time.


Experience in the insurance industry is an advantage.
Good communication skills in English and Bahasa Malaysia.
Comfortable communicating with customers via WhatsApp, phone calls, and email.
Strong attention to detail and accuracy in handling documentation.
Proficient in Microsoft Office applications.
Responsible, organized, and able to multitask in a fast-paced environment.

Operations Executive

Entire Malaysia

Johor

Kedah

Kelantan

Kuala Lumpur

Labuan

Melaka

Negeri Sembilan

Pahang

Penang

Perak

Perlis

Putrajaya

Selangor

Sabah

Sarawak

Terengganu

All Perlis

Arau

Kaki Bukit

Kangar

Kuala Perlis

Padang Besar

Pauh

Seriab

Simpang Ampat

Titi Tinggi

Utan Aji

Others

All Kedah

Alor Setar

Alor Merah

Anak Bukit

Ayer Hitam

Baling

Bandar Baharu

Bukit Kayu Hitam

Changlun

Guar Chempedak

Gurun

Jitra

Karangan

Kepala Batas

Kodiang

Kota Sarang Semut

Kota Setar

Kuah

Kuala Kedah

Kuala Ketil

Kuala Muda

Kuala Nerang

Kubang Pasu

Kulim

Kupang

Lunas

Merbok

Naga Lilit

Padang Serai

Padang Matsirat

Padang Meha

Padang Terap

Pendang

Pokok Sena

Pinang Tunggal

Langkawi

Semeling

Serdang

Simpang Empat

Sungai Lalang

Sungai Pasir

Sungai Petani

Tawar

Tikam Batu

Teloi Kiri

Temin

Ulu Melaka

University Utara

Bedong

Langgar

All Penang

Air Tawar

Alma

Ayer Itam

Bagan Ajam

Bagan Jermal

Bagan Lalang

Balik Pulau

Bandar Perda

Batu Ferringhi

Batu Kawan

Batu Maung

Batu Uban

Bayan Baru

Bayan Lepas

Berapit

Bertam

Bukit Dumbar

Bukit Jambul

Bukit Mertajam

Bukit Minyak

Bukit Tambun

Bukit Tengah

Butterworth

Gelugor

Georgetown

Gertak Sangul

Greenlane

Jawi

Jelutong

Juru

Kubang Semang

Mak Mandin

Minden Heights

Nibong Tebal

Pauh Jaya

Paya Terubong

Penaga

Penang Hill

Penanti

Perai

Permatang Kuching

Permatang Pauh

Permatang Tinggi

Persiaran Gurney

Prai

Pulau Betong

Pulau Tikus

Raja Uda

Relau

Scotland

Seberang Jaya

Seberang Perai

Sungai Ara

Sungai Bakap

Sungai Dua

Sungai Jawi

Sungai Nibong

Sungai Pinang

Tanjong Tokong

Tanjung Bungah

Tasek Gelugor

Teluk Bahang

Teluk Kumbar

Valdor

All Kelantan

Ayer Lanas

Bachok

Badang

Baung

Cherang Ruku

Dabong

Gua Musang

Jeli

Kem Desa Pahlawan

Kemumin

Ketereh

Kok Lanas

Kota Bharu

Kuala Balah

Kuala Krai

Kubang Kerian

Machang

Melor

Padang Enggang

Pasir Mas

Pasir Puteh

Pendek

Pengkalan Chepa

Peringat

Pulai Chondong

Rantau Panjang

Selising

Tanah Merah

Tawang

Telok

Temangan

Tiong

Tumpat

Wakaf Baru

All Terengganu

Banggul

Besut

Binjai

Bukit Payung

Cabang Tiga

Caluk

Cenering

Chukai

Dungun

Hulu Terengganu

Kemaman

Kerteh

Kijal

Kuala Ibai

Kuala Paka

Kuala Terengganu

Drive2Thai

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