Boatyard Customer Relations & Site Administration

Work Schedule: Sunday to Thursday, plus half day on Saturday

Role summary
The Boatyard Customer Relations & Site Administration Manager is responsible for customer service, front-of-house administration, and smooth day-to-day site coordination for the boatyard. The role combines customer relations with practical administrative oversight, including cash handling, banking, attendance tracking, contractor coordination, and liaison with the local council.

Key responsibilities
• Manage customer relations for yacht owners, haul-out and launch coordination, contractors, tenants, and marina guests.
• Handle walk-in and phone enquiries in a professional and timely manner.
• Resolve customer complaints, service issues, and operational misunderstandings with a practical, service-focused approach.
• Coordinate closely with yard, maintenance, and management teams to ensure customer requirements are understood and followed up properly.
• Maintain a high standard of front-office presentation, service quality, and communication.
• Oversee site administration and office coordination for daily operations.
• Maintain the site cash book accurately and ensure all receipts, petty cash, and cash transactions are properly recorded.
• Prepare cash and cheque deposits, manage routine banking, and coordinate with accounts on reconciliations and supporting records.
• Monitor employee attendance, leave, lateness, and basic timekeeping records, and report issues to management.
• Maintain records of electricity consumption by tenants, and other services including equipment rental.
• Maintain orderly filing and documentation for customer records, contractor files, permits, invoices, attendance records, and operational correspondence.
• Coordinate and supervise local contractors working on site, including scheduling access, monitoring attendance, confirming completion of works, and ensuring compliance with site rules.
• Act as a liaison point with the local council and other local authorities for routine operational matters, site issues, permits, inspections, notices, and administrative follow-up.
• Support management in ensuring the site remains compliant, organized, and responsive to local regulatory and municipal requirements.
• Assist with procurement coordination, service requests, and general operational administration as needed.

Requirements
• At least 3–5 years of experience in customer service, office administration, site administration, marina operations, hospitality, or a similar hands-on environment.
• Experience handling cash books, banking tasks, attendance records, and administrative reporting.
• Experience coordinating contractors, vendors, or external service providers.
• Strong communication skills in English and Malay; additional languages are an advantage.
• Confident dealing with customers, local staff, contractors, and government or council officers.
• Strong organizational skills, attention to detail, and ability to follow through