Concierge / Bellboy

Working hours:
5 days per week
From 9.00am to 9.00pm (2 hours break)
Overtime pay will be included
Off days on weekdays
Working location:
Armani Raja Uda KL
Salary range: RM 2,000 to 2,500 (Basic + Overtime + KPI allowance)
Job Scope:
The Concierge / Bellboy is responsible for delivering warm, professional hospitality support to guests staying at the company’s managed short-term rental and serviced apartment properties. This role ensures smooth guest arrival, check-in, and departure experiences while maintaining a welcoming and well-presented environment at all times.
Key Responsibilities:
Greet and welcome guests upon arrival at the property with a friendly and professional manner.


Assist with carrying, loading, and unloading guest luggage during check-in and check-out.


Escort guests to their units, provide a brief orientation of room features, amenities, and safety instructions.


Assist with VIP guest arrivals — including luggage handling, parking coordination, and special requests.


Support guest parking arrangements, especially for VIP or long-stay guests.


Handle luggage storage or early/late arrival arrangements as required.


Ensure the lobby, driveway, and public areas are neat, organized, and guest-ready at all times.


Assist guests with transportation bookings (Grab, airport transfer, car rental, etc.) and local area information.


Deliver guest items, packages, or amenities upon request.


Coordinate with the Front Office and Housekeeping team to ensure smooth guest movement and service flow.


Report any maintenance, safety, or guest-related issues promptly to the Duty Manager or Guest Service team.


Uphold company hospitality standards, grooming, and service etiquette at all times.



Requirements:
Pleasant personality with a strong sense of guest service and professionalism.


Physically fit to handle luggage and perform light physical tasks.


Basic communication skills in English and Malay (Mandarin or other languages are an advantage).


Able to work on a shift basis, including weekends and public holidays.


Previous experience in hotel, serviced apartment, or hospitality environment preferred.