Customer Service

Are you passionate about providing top-notch customer experiences? Do you have excellent communication skills and a problem-solving mindset? Join our team as a Customer Service Executive and be the voice of our brand!

Key Responsibilities:
•⁠ ⁠Attend to customer inquiries via phone, email, WhatsApp, and in-person.
•⁠ ⁠Provide detailed information on road tax renewal procedures, vehicle insurance options, and documentation requirements.
•⁠ ⁠Process road tax renewals through relevant government portals or systems.
•⁠ ⁠Coordinate with JPJ, insurance providers, and other agencies when needed.
•⁠ ⁠Ensure all customer records and documents are accurately updated and filed.
•⁠ ⁠Follow up with customers to confirm successful renewals or gather missing information.
•⁠ ⁠Handle complaints or issues professionally and escalate when necessary.
•⁠ ⁠Maintain knowledge of the latest regulations and policies regarding road tax and insurance.
•⁠ ⁠Support general office administrative tasks and other duties assigned by the supervisor.

What we are looking for:
•⁠ ⁠Diploma/Degree in Mass Comm or equivalent field.
•⁠ ⁠Possess at least 3 years of experience in customer service industry.
•⁠ ⁠Eager and open to training for a team leader role.
•⁠ ⁠Dedicated and personable customer service professional with a strong focus on delivering exceptional service experiences.
•⁠ ⁠Skilled in handling customer inquiries, resolving issues efficiently, and maintaining high levels of satisfaction.
•⁠ ⁠Committed to continuous improvement and providing support that reflects the company's values and standards.
•⁠ ⁠Prior experience in customer service or the automotive/insurance industry is an advantage.
•⁠ ⁠Basic understanding of road tax and vehicle insurance processes.
•⁠ ⁠Good communication skills in English, Bahasa Malaysia, and Mandarin is a plus point.
•⁠ ⁠Customer-oriented with a friendly and helpful attitude.
•⁠ ⁠Able to work independently and manage time efficiently.
•⁠ ⁠Proficient in Microsoft Office and online systems.