Logistics Customer Service Cum Admin Assistant

Job Responsibilities:

Coordinate and arrange freight bookings with customers, co-loaders, and carriers
Prepare and ensure timely completion of shipping and supporting documents
Handle invoicing, documentation, and proper filing of financial and operational records
Monitor and update drivers’ petty cash, petrol, and Touch ‘n Go usage
Attend to customer enquiries, concerns, and service issues promptly
Liaise with customers, suppliers, drivers, and third-party agents to ensure smooth operations and deliveries
Handle daily administrative tasks including data entry, email correspondence, calls, and report preparation (daily/weekly/monthly)
Identify and resolve operational or logistical issues, providing effective solutions
Support sales activities including handling enquiries, negotiating rates, and securing margins
Conduct basic market research and explore opportunities to grow business
Maintain good relationships with clients, suppliers, and internal teams
Assist in ad-hoc duties and shipment-related matters as assigned

Job Requirements:

Minimum SPM or Diploma in a related field
Basic knowledge of accounting and logistics is an advantage
Proficient in Microsoft Word, Excel, and PowerPoint
Good communication skills in English and Bahasa Malaysia
Able to interact effectively with customers, drivers, suppliers, and management
Confident, self-motivated, and able to work independently under pressure
Strong multitasking, problem-solving, and coordination skills
Service-oriented with a positive attitude and good interpersonal skills
Able to handle operational and customer service matters efficiently
Possess own transport and valid driving license (preferred)

Benefits:

Basic Salary
Telephone Allowance
Performance Bonus

How to Apply:
WhatsApp to Show contact number Ms Nellie
Interested candidates are invited to submit a comprehensive resume including:

Current & expected salary
Notice period / availability

Only shortlisted candidates will be contacted.