Job Summary
The Operation Officer is responsible for managing the daily operational activities of the company, ensuring smooth service delivery, maintaining excellent customer service, and supporting business operations. This role includes handling motor insurance renewals, road tax renewals, travel insurance applications, customer enquiries, documentation, and administrative duties while ensuring compliance with company policies and relevant regulations.

Key Responsibilities
Customer Service
-Assist customers with enquiries via walk-in, telephone, email, WhatsApp, and other communication channels.
-Provide accurate information regarding the company's products and services.
-Maintain professional and courteous communication with customers.

Motor Insurance & Road Tax Services
-Process motor insurance renewals for customers.
-Arrange road tax renewals through the relevant authorised platforms.
-Handle NCD (No Claim Discount) withdrawal and transfer requests.
-Prepare quotations and explain available insurance options to customers.
-Ensure all required documents are complete and accurately recorded.

Travel Insurance
-Process travel insurance applications for individuals and groups.
-Verify customer information before policy issuance.
-Coordinate with insurance providers to ensure timely processing.
-Maintain accurate records of issued policies.

Travel Operations Support
-Assist in preparing travel documents and customer itineraries.
-Coordinate with suppliers, hotels, transport providers, and other service partners.
-Support the operations team in ensuring smooth execution of travel arrangements.

Administrative Duties
-Maintain customer records, operational documents, and filing systems.
-Prepare daily, weekly, and monthly operational reports when required.
-Monitor and update operational databases and company systems.
-Perform data entry accurately and efficiently.

Compliance & Quality
-Ensure all transactions comply with company procedures and applicable regulations.
-Maintain confidentiality of customer information at all times.
-Ensure accuracy and completeness of operational documentation.

General Responsibilities
-Work closely with other departments to achieve company objectives.
-Assist in promotional campaigns and operational events when required.
-Perform any other duties assigned by Management from time to time.

Job Requirements
Diploma or Bachelor's Degree in Business Administration, Tourism Management, Hospitality, or related fields.
-Fresh graduates are encouraged to apply. Relevant working experience is an added advantage.
-Good communication skills in Bahasa Malaysia and English.
-Computer literate, particularly in Microsoft Office (Word, Excel, and Outlook).
-Strong organisational and time management skills.
-Able to work independently and as part of a team.
-Detail-oriented with good problem-solving skills.
-Positive attitude, responsible, and customer-service oriented.

Submit your resume to info@wiratravel.com

MUHAMMAD WIRA ABDULLAH

Operation Officer

Entire Malaysia

Johor

Kedah

Kelantan

Kuala Lumpur

Labuan

Melaka

Negeri Sembilan

Pahang

Penang

Perak

Perlis

Putrajaya

Selangor

Sabah

Sarawak

Terengganu

All Perlis

Arau

Kaki Bukit

Kangar

Kuala Perlis

Padang Besar

Pauh

Seriab

Simpang Ampat

Titi Tinggi

Utan Aji

Others

All Kedah

Alor Setar

Alor Merah

Anak Bukit

Ayer Hitam

Baling

Bandar Baharu

Bukit Kayu Hitam

Changlun

Guar Chempedak

Gurun

Jitra

Karangan

Kepala Batas

Kodiang

Kota Sarang Semut

Kota Setar

Kuah

Kuala Kedah

Kuala Ketil

Kuala Muda

Kuala Nerang

Kubang Pasu

Kulim

Kupang

Lunas

Merbok

Naga Lilit

Padang Serai

Padang Matsirat

Padang Meha

Padang Terap

Pendang

Pokok Sena

Pinang Tunggal

Langkawi

Semeling

Serdang

Simpang Empat

Sungai Lalang

Sungai Pasir

Sungai Petani

Tawar

Tikam Batu

Teloi Kiri

Temin

Ulu Melaka

University Utara

Bedong

Langgar

All Penang

Air Tawar

Alma

Ayer Itam

Bagan Ajam

Bagan Jermal

Bagan Lalang

Balik Pulau

Bandar Perda

Batu Ferringhi

Batu Kawan

Batu Maung

Batu Uban

Bayan Baru

Bayan Lepas

Berapit

Bertam

Bukit Dumbar

Bukit Jambul

Bukit Mertajam

Bukit Minyak

Bukit Tambun

Bukit Tengah

Butterworth

Gelugor

Georgetown

Gertak Sangul

Greenlane

Jawi

Jelutong

Juru

Kubang Semang

Mak Mandin

Minden Heights

Nibong Tebal

Pauh Jaya

Paya Terubong

Penaga

Penang Hill

Penanti

Perai

Permatang Kuching

Permatang Pauh

Permatang Tinggi

Persiaran Gurney

Prai

Pulau Betong

Pulau Tikus

Raja Uda

Relau

Scotland

Seberang Jaya

Seberang Perai

Sungai Ara

Sungai Bakap

Sungai Dua

Sungai Jawi

Sungai Nibong

Sungai Pinang

Tanjong Tokong

Tanjung Bungah

Tasek Gelugor

Teluk Bahang

Teluk Kumbar

Valdor

All Kelantan

Ayer Lanas

Bachok

Badang

Baung

Cherang Ruku

Dabong

Gua Musang

Jeli

Kem Desa Pahlawan

Kemumin

Ketereh

Kok Lanas

Kota Bharu

Kuala Balah

Kuala Krai

Kubang Kerian

Machang

Melor

Padang Enggang

Pasir Mas

Pasir Puteh

Pendek

Pengkalan Chepa

Peringat

Pulai Chondong

Rantau Panjang

Selising

Tanah Merah

Tawang

Telok

Temangan

Tiong

Tumpat

Wakaf Baru

All Terengganu

Banggul

Besut

Binjai

Bukit Payung

Cabang Tiga

Caluk

Cenering

Chukai

Dungun

Hulu Terengganu

Kemaman

Kerteh

Kijal

Kuala Ibai

Kuala Paka

Kuala Terengganu

Marang

Paka

MUHAMMAD WIRA ABDULLAH

About MUHAMMAD WIRA ABDULLAH

Address

Website