We are looking for a customer-oriented, empathetic, and dynamic Customer Service Representative to join our growing team. In this role, you will be the face and voice of our company, responsible for solving customer inquiries, resolving issues, and ensuring every interaction leaves a lasting, positive impression.

If you love helping people, are a natural problem-solver, and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities:
Omnichannel Support: Manage incoming customer inquiries efficiently across multiple channels, including phone, email, live chat, and social media.
Problem Resolution: Actively listen to identify and diagnose customer needs or complaints; provide accurate, valid, and complete information to resolve issues effectively.
Product Expertise: Maintain a deep understanding of our products, services, and hotel operations to guide customers and offer relevant recommendations.
Accurate Documentation: Keep detailed, precise records of customer interactions, manage customer accounts, and update information seamlessly in our CRM system.
Escalation Management: Identify complex issues and route them to the appropriate internal teams (e.g., tech support, billing) while keeping the customer informed.
Continuous Improvement: Gather and share valuable customer feedback with management to help enhance our services and overall customer experience.

Requirements & Qualifications
Experience: Fresh graduates are highly encouraged to apply! (Prior experience in customer service or hospitality is a plus).
Language Skills: Exceptional verbal and written communication skills. Fluency in English, Mandarin, and Bahasa Melayu is required to support our diverse customer base.
Tech Savvy: Proficiency with MS Office/Google Workspace. Familiarity with CRM systems or hotel management software is a strong advantage.
Soft Skills: High emotional intelligence, patience, and the ability to maintain composure during stressful customer interactions.
Efficiency: Strong multitasking, prioritization, and time-management skills in a fast-paced environment.
Education: Minimum of a High School Diploma/SPM or equivalent (a degree or diploma in Communications, Hospitality, Business, or a related field is a bonus).

Position Details & Benefits
Working Venue: Cheras Branch (Walking distance to Maluri LRT Station)
Competitive Salary: RM 2,500 – RM 3,500 (commensurate with experience).
Statutory Benefits: Full EPF, SOCSO, and EIS contributions.
Career Growth: Excellent opportunities for career advancement and professional development within a growing company.
Work Environment: A supportive, dynamic, and collaborative team culture.

Wallace Wong

Customer Service Executive | Homestay | Cheras KL

WS your resume to 018-9100332 Yvonne Tan
Sila BACA DULU sebelum apply


Position: Homestay Operator cum Maintenance Technician
Location: Klang Valley
Company: Manhattan Group 

We're expanding and looking for a reliable, hands-on team member to join us as a Homestay Operator cum Maintenance Technician! If you’re someone who takes pride in your work, enjoys problem-solving, and doesn’t mind getting your hands dirty — we want you!

🛠️ Job Scope:
As a Homestay Operator cum Maintenance Technician, your responsibilities will include:

Coordinating cleaning and room turnover for homestays

Inspecting units before guest arrival to ensure everything is in working order

Handling minor repair works (e.g. plumbing, electrical, furniture)

Troubleshooting and responding to maintenance issues promptly

Transporting items between units when needed

Assisting with general operations and support duties as required

🕒 Working Hours:
Monday to Saturday
9:15 AM – 5:45 PM

🚗 Requirements:
Must have own transport (at least a motorcycle)
Physically fit and hands-on
Basic handyman or maintenance skills
Responsible, punctual, and able to work independently
Able to communicate in basic English and/or Bahasa Malaysia

💰 Salary & Benefits:
Salary: RM2,400 – RM3,000 (based on experience and performance)
EPF & SOCSO included

Travel allowance for work-related transport use

Join us and be part of a growing property management brand that values quality, reliability, and great service.

Homestay Maintenance Technician - Sila Baca Dulu!

Body:
Selling my personal iPhone 16 Pro Max. Well taken care of, strictly used with a phone case and screen protector since day one. No major scratches, dents, or hidden defects. Perfect working condition.

Specifications & Details:
Model: iPhone 16 Pro Max
Storage: 512GB (Plenty of space for photos, 4K videos, and apps)
Region: ZP Set (Bough when working in HK)
Color: Black Titanium
Battery Health: 95%
Warranty: No more

What’s Included:
Phone only

Price & Transaction:
Price: RM 3,830
Dealing Method: Strictly COD (Cash on Delivery) for safety and peace of mind.

COD Locations: Setapak, Ampang, Old Klang Road, or nearby KL/Selangor areas.

iPhone 16 Pro Max 512GB Black Titanium - COD KL

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Wallace Wong

About Agent

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