Customer Service Executive

We looking for a responsible and service-oriented Customer Service Executive to handle enquiries and daily communication with tenants and property owners.

You will be the main contact person between the company, tenants, and property owners, ensuring that enquiries, complaints, and requests are handled professionally and efficiently.

Responsibilities
1.Respond to tenant and property owner enquiries through WhatsApp, phone calls, and email
2.Handle tenant complaints, maintenance requests, rental-related questions, and general enquiries
3.Communicate with property owners regarding unit conditions, tenant matters, rental payments, and property updates
4.Coordinate with maintenance teams, contractors, and internal staff when necessary
5.Follow up on outstanding issues until they are resolved
6.Update tenant, owner, and property records accurately
7.Assist with rental payment reminders and basic administrative work
8.Maintain good relationships with tenants and property owners
9.Prepare simple reports and updates for management
10.Perform other customer service and administrative duties assigned by the company

Requirements
1.Minimum SPM, Diploma, or equivalent
2.Previous experience in customer service, property management, rental management, or administration is an advantage
3.Able to communicate in Bahasa Malaysia and English
4.Mandarin-speaking candidates will have an added advantage
5.Comfortable using WhatsApp, Microsoft Excel, Google Sheets, and basic office software
6.Good communication and problem-solving skills
7.Patient, responsible, organised, and able to handle difficult customers professionally
8.Able to work independently and follow up on multiple cases
9.Willing to work full-time in the office