RM 2 500 - 6 000 per month
The Retail Manager will oversee all of the daily Operations of the Store. They need to be passionate about delivering exceptional levels of customer service. The Retail Manager will be responsible for motivating & engaging staff to ensure the team represents and embraces Muscle Mania Club's values and understand Muscle Mania Club's goals.
Location: Ampang, Wangsamaju, Mont Kiara, Damansara, Shah Alam, Subang Jaya & Klang.
• Education: SPM and above.
• Language: English & Malay. (Any additional language is an advantage)
• Experience in retail. (If possible)
• Willing to learn and can work independently.
• Available to work a variety of hours on weekends and public holidays.
• Perform opening and closing procedures effectively according to store policies and procedures.
• Greet customers courteously and professionally while providing quality customer service. Answer questions about products and recommend them accordingly.
• Process and replenish merchandise and ensure stock availability.
• Oversee the stock management and make sure efficient stock control.
• To ensure stores are tidy and organized, thus facilitating a suitable environment for businesses and a pleasant shopping environment for customers.
• Motivating your team to meet sales objectives by training and mentoring staff.
Sales and Customer Service:
• Ensure and promote good customer service by maintaining good product knowledge.
• Monitor staff interaction with the customer and identify gaps for potential coaching and development.
• To respond promptly to queries, requests, comments, and complaints. Able to resolve issues and undertake appropriate actions.
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing.
• Preparing detailed reports to HQ regarding buying trends, customer requirements, profits, and sales performance.
• Creating business strategies to attract new customers, expand store traffic, and enhance profitability.