Recovery officer

Debt Collection: Proactively contact customers via phone calls, emails, WhatsApp, and official letters regarding overdue accounts.
Negotiation: Assess the borrower's financial situation and negotiate flexible, realistic repayment plans to recover outstanding balances.
Dispute Resolution: Identify and resolve any billing discrepancies, disputes, or customer clarifications.Documentation: Maintain accurate, real-time records of all collection efforts, customer communications, and payment agreements.
Skip Tracing & Field Visits: Locate clients who have become uncontactable and, if necessary, conduct site visits to secure payments.