Collection Executive

The Collection Executive is responsible for managing and collecting outstanding payments from customers, maintaining healthy customer relationships, reducing overdue accounts, and ensuring timely collection of receivables in accordance with the Company's credit policies.

Key Responsibilities:

1)Monitor customer accounts to identify outstanding debts and overdue payments.
2)Contact customers via telephone, email, and written correspondence to follow up on outstanding invoices.
3)Negotiate payment arrangements and follow up on agreed payment schedules.
4)Prepare and issue statements of accounts, reminder letters, and collection notices.
5)Maintain accurate records of collection activities, customer communications, and payment status.
6)Resolve customer billing disputes by coordinating with the Finance, Sales, and relevant departments.
7)Reconcile customer accounts and ensure payments are properly allocated.
Escalate long-overdue accounts to management for legal action or external debt collection where necessary.
8)Ensure compliance with the Company's credit control policies and procedures.
9)Assist in reviewing customer credit limits and credit applications when required.
10)Prepare and distribute regular reports on collection activities, account balances, and customer payment trends.
11)Stay up-to-date with relevant laws and regulations governing debt collection practices to ensure compliance.


Requirements:
• At least SPM or related.
• Experience in QNE System is advantage
• Able to work independently with minimal supervision
• proficient in using computers such as MS Word and Excel