Condominium Manager

Main Responsibilities:

- Site & Office Operations: Lead and oversee the daily operations of the property management office, administrative staff, and technical/maintenance personnel.

- Financial & Audit Coordination: Assist with monitoring operational expenses, overseeing maintenance fee and sinking fund collections, managing overdue payment recovery effectively, and working closely with accountants and auditors on accounting queries and yearly audits.

- Vendor & Contractor Management: Supervise and evaluate the performance of outsourced contractors (security, cleaning, lift maintenance, landscaping, etc.) in accordance with service level agreements (SLAs).

- Compliance & Governance: Ensure property management complies with the Strata Management Act 2013 (Act 757), building by-laws, and local council regulations.

- MC Communication: Organise and attend Annual General Meetings (AGM / EGM), monthly committee meetings, prepare minutes for meetings, and prepare management reports for the Management Committee.

- Resident & Crisis Management: Handle complex resident inquiries or complaints, resolve complaints and disputes, and respond promptly to emergency situations on site.

Requirements:

- Education & Experience: Degree/Diploma in related fields, with at least 3–5 years of experience in strata property management.

- Software Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint) and familiar with CSS (Condo Management System).

- Regulatory Knowledge: Solid understanding of the Strata Management Act 2013 (Act 757) and strata management procedures.